Privacy Policy

Scope

This Privacy Policy applies to personal information processed by Vipo.ai in connection with the App, related websites, and any other services that link to it (collectively, the “Services”). It is designed to meet requirements of the EU GDPR, U.K. GDPR, California Consumer Privacy Act (CCPA/CPRA), Children’s Online Privacy Protection Act (COPPA), and other applicable laws.

Information We Collect

We collect the categories of information listed below. We do not collect more data than necessary to deliver and improve the Services.

Information You Provide to Us

• Account Details — your name, email address, and your child’s first name and age.
• Voice Recordings — audio captured when you record parent‑child conversations. We also create text transcripts via automated speech‑to‑text.

Information We Automatically Collect

• Usage Data — event logs such as session timestamps, feature clicks, and interaction metrics.
• Device & Technical Data — device type, operating system, browser, IP address, and identifiers.
• Cookies & Similar Technologies — see the “Cookies” section below.

How We Use Your Information

• Provide & Operate the App — process voice recordings and generate individualized coaching feedback.
• AI‑Only Analysis — all content processing is fully automated; no human at Vipo.ai listens to your recordings under normal operations.
• Improve & Develop Features — aggregate, anonymize, or pseudonymize data to enhance models and user experience.
• Communicate with You — respond to support requests and send progress updates or policy notices.
• Ensure Safety & Compliance — monitor, detect, and prevent misuse, fraud, or violations of law.

We do not use your or your child’s data for advertising or third‑party marketing.

Our Legal Bases (GDPR Only)

Where the GDPR applies, we process your personal data on these legal bases:

• Contract — to provide the Services you request;
• Consent — for optional features (you may withdraw any time);
• Legitimate Interests — to secure and improve the App (balanced against your rights);
• Legal Obligation — to comply with laws, court orders, or regulatory requests.

How We Share Information

• Service Providers — cloud hosting, speech‑to‑text, and analytics vendors bound by confidentiality and security obligations.
• Business Transfers — in the event of a merger, acquisition, or asset sale.
• Legal Requirements — to comply with law or respond to lawful requests.
• With Your Consent — for any other disclosure you authorize.

We never sell or rent your personal information.

Cookies & Tracking Technologies

We use first‑party cookies and similar technologies to:

• Keep you signed in and personalize content;
• Measure traffic and diagnose issues;
• Remember preferences such as language.

You can disable cookies via your browser settings, but parts of the App may not function properly.

International Data Transfers

We are headquartered in the United States and may transfer, store, or process your information in countries outside your own. Where required, we rely on approved transfer mechanisms such as Standard Contractual Clauses.

Data Retention

• Voice Recordings & Transcripts — kept until you delete them or your account, unless we must retain them for legal reasons.
• Account Information — maintained while your account is active.
• Logs & Analytics — retained in aggregated or anonymized form.

Deleted data is removed from active systems and then from backups in accordance with our retention schedule.

Your Privacy Rights

You may have the following rights, subject to local laws:

• Access, correct, or delete personal information;
• Restrict or object to processing;
• Data portability;
• Withdraw consent.

California residents can also opt‑out of “sharing” for cross‑context behavioral advertising and request information about disclosures. To exercise any right, email us at info@vipo.ai. We will verify your identity and respond within the timeframe required by law.

Children’s Privacy

We comply with COPPA. A parent or legal guardian must create the account and provide verifiable consent before any child under 13 uses the App. Parents can review, delete, or stop further collection of their child’s data at any time within the App or by contacting us.

Data Security

• Encryption in transit (HTTPS/TLS) and at rest;
• Role‑based access controls and least‑privilege principles;
• Regular security audits, patching, and monitoring;
• Anonymization or pseudonymization where feasible.

No method of transmission or storage is 100% secure, but we work continuously to protect your data and will notify you of any breach as required by law.

Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date reflects the latest revision. Material changes will be communicated via email or in‑App notice. Continued use of the Services after an update constitutes acceptance of the revised policy.

Contact Us